Find a practice to try with your team
Make New Members Feel Welcome
This Adult Primary Care UBT saw service scores go up after it created a "road map" on how to utilize services.
Details
Why This Matters
- Reaching out and welcoming new members improves loyalty.
Test of Change
- Calling new members to help set up appointments
Getting Better at Collecting Third-Party Billings
Collecting money owed from third parties skyrocketed when this finance team trained up staff and used the electronic tools at their fingertips.
Details
Why This Matters
- To keep KP affordable for all patients and members, we need to collect the money owed to us.
Test of Change
- Teaching how to code for workplace injuries and accidents
When The Game Changes, Change Your Game
This team remained flexible and confident in its ability to adjust to change after health care reform transformed their patient population.
Details
Why This Matters
- Nearly 80 percent of the department’s patients who have high blood pressure are African American and at greater risk of severe consequences.
Test of Change
- Loaning patients testing kits they can take home helps control blood pressure levels.