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New Needles Bruise Less, Please Patients
Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.
Details
Why This Matters
- A gentle touch shows patients we care and reduces their anxiety.
Test of Change
- Switching to a different needle provider

Speak Up on Patient Malnutrition
The nutrition team improved communication to better identify and treat malnourished patients.
Details
Why This Matters
- Patients with malnutrition may not be apparent during short hospital stay.
Test of Change
- Using key phrases to identify malnourished patients