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Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

Falls Church, VA Internal Medicine Clinical Operations Manager Marianne Henson, Management; Regional LMP Improvement Specialist Preena Gujral-OPEIU; and Falls Church, VA. Internal Medicine RN Isolina Pistolessi-UFCW LU 400.

Make New Members Feel Welcome

This Adult Primary Care UBT saw service scores go up after it created a "road map" on how to utilize services.

Details
Why This Matters
  • Reaching out and welcoming new members improves loyalty.
Test of Change
  • Calling new members to help set up appointments
Tags: Affordability, Membership Growth, Quality, Service, Outpatient
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Billing clerk and member.

Getting Better at Collecting Third-Party Billings

Collecting money owed from third parties skyrocketed when this finance team trained up staff and used the electronic tools at their fingertips.

Details
Why This Matters
  • To keep KP affordable for all patients and members, we need to collect the money owed to us.
Test of Change
  • Teaching how to code for workplace injuries and accidents
Tags: Affordability, Quality, Service, Business Services
Learn more »