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Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

Charitable Health Coverage. L-R: Bilingual Enrollment Processor Miriam Garcia, OPEIU LU 29; Enrollment Processor/Union Steward Carl Artis, OPEIU LU 29; Enrollment Processor Arsenia Alonso, OPEIU LU 29; Systems Manager Susan Davis, Management; Systems Administrator William Bilbrey, Management; Enrollment Processor Sharlene Jone, OPEIU LU 29; National Operations Manager Maurice Rosas, Management.

Helping Patients Pay for the Care They Need

By finding ways to ensure forms are filled out thoroughly and correctly, this team helped members get and pay for needed care and increased their own efficiency.

Details
Why This Matters
  • In-need patients can quality for charity care programs.
Test of Change
  • Standardizing note-taking styles to ensure consistency
Tags: Affordability, Quality, Service, Business Services
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Joe Phoolsawasdi. OPEIU LU 30.

Bring Mail Together and Save

These team saved thousands of dollars when it took gradual steps to centralize mail processing for whole region. negotiated lower rates for vendor services.

Details
Why This Matters
  • Saving money helps us keep KP affordable for members and patients.
Test of Change
  • Facilities sorted and metered mail at fewer locations, enabling the team to negotiate lower rates for vendor services
Tags: Affordability, Quality, Service, Business Services
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Gilroy Senior Lab Assistant Valerie Obata SEIU.

Creative Thinking Speeds Up Lab

After it rejiggered its workflows, this lab team cut wait times dramatically.

Details
Why This Matters
  • Patients waiting an hour at the lab is unacceptable.
Test of Change
  • Shifting schedules to accommodate more patients
Tags: Affordability, Quality, Service, Laboratory, Outpatient
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Laboratory Medical Technologist Celena Anderson and patient Magnolia Ramey.

New Needles Bruise Less, Please Patients

Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.

Details
Why This Matters
  • A gentle touch shows patients we care and reduces their anxiety.
Test of Change
  • Switching to a different needle provider
Tags: Affordability, Patient Safety, Quality, Service, Laboratory, Outpatient
Learn more »