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Emails Lick Stamps and Envelopes
Sending emails — rather than letters — is cheaper, faster and more convenient for our patients.
- Email provides patients with timely information about their appointments and enhances our ability to deliver safe, affordable and convenient quality care and service.
- Tracking the number of paper envelopes mailed to patients
All Hands for kp.org
Primary care team used the entire staff for a sign-up promotion, they posted signs to encourage registration, and spoke with patients about the benefits of KP.org.
- Members are better served and get better care when signed up with KP.org
- Getting all team members involved in the promotional effort
Kid Food: Serve It
Pediatrics team suggested kid-friendly food like peanut butter and jelly sandwiches, and created restaurant style menus with imagery of zoo animals.
- Kids need to eat, and wasted food is wasting money.
- Offering kid-friendly food items
Dressing Room Cuts Wait Times
Wait times for patients plummeted when this radiology made a small change with a big impact.
- Long waits frustrate patients and reduce access to care.
- Converting closet into a dressing room
Ensure On-Time Blood Labs
This team's ability to get results back to doctors quickly improved when it tweaked workflows and schedules.
- Delivering blood results on time provides better patient care.
- Having lab assistants round to pick up blood samples earlier
Cut Transport Turnaround Times
This Transport team got patients discharged or to their next destination quicker when they began keeping gurneys where they were needed, cleaned and ready for the next patient.
- Reducing transport times improves inpatient care, service and efficiency.
- Placing equipment where needed