Find a practice to try with your team
Spread the Love and Loyalty
After making outreach calls to new members before their first appointments, this team saw their service scores soar.
Details
Why This Matters
- A welcoming environment builds loyalty in KP.
Test of Change
- Teaching everyone the importance of welcoming new members
New Printers Reduce Jams
Once they tracked and documented wasted paper, toner and IT time, members of this patient registration team made the case for new printers and saved a ton of money.
Details
Why This Matters
- Better printers save money and speed patients through the clinic.
Test of Change
- Tracking waste and printer ineffiencies
Cracking the Case of Missing Lab Orders
Team uses facts and fun to educate departments about workflow missteps .
Details
Why This Matters
- Reducing missing lab orders improves patient care and eliminates extra work for employees.
Test of Change
- Analyzing data to identify problem departments and working with them to find solutions
Teams Collaborate to Ease Workload
Processing HPV tests now takes less than half the time, so the workload increase has been absorbed with no extra staff.
Details
Why This Matters
- Colorado labs process two widely used tests central to Kaiser Permanente’s preventive care approach that detect disease early when treatment is highly effective.
Test of Change
- Teams cross-trained each other on new equipment and on the processes within the two departments.