Find a practice to try with your team
Personalizing Care for Patients
Asking patients about their sexual orientation and gender identity is helping Addiction Medicine team members better identify and treat patients' health risks and needs.
Details
Why This Matters
- Collecting sensitive, personal information from patients can tell you a lot about their health risks and needs and help improve the quality of care for all Kaiser Permanente members.
Test of Change
- Creating a standardized process to collect information about patients’ sexual orientation, gender identity, and preferred pronouns.
Improving Access to Spinal Care
This specialty care team reduced evaluation wait times for Medicaid patients by 35% over 4 months after everyone got involved and they began scheduling phone appointments.
Details
Why This Matters
- Cutting evaluation wait times mean patients are connected to care sooner.
Test of Change
- Involving the entire team in the effort to administer patient evaluations.
Tracking Time Yields Results
Wait time for lab results fell by 56% after team members adjusted their workflow and schedules.
Details
Why This Matters
- Delivering timely results reduces patient anxiety and enables physicians to diagnose and treat patients sooner.
Test of Change
- Documenting and tracking the time to process tissue specimens