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Emails Lick Stamps and Envelopes
Sending emails — rather than letters — is cheaper, faster and more convenient for our patients.
Details
Why This Matters
- Email provides patients with timely information about their appointments and enhances our ability to deliver safe, affordable and convenient quality care and service.
Test of Change
- Tracking the number of paper envelopes mailed to patients
Fresh Perspective Spurs Workflow Innovation
Listening to the "voice of the customer" is the key to getting results.
Details
Why This Matters
- Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
Test of Change
- Shadowing hospital nurses to better understand their wants and needs.