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Emails Lick Stamps and Envelopes
Sending emails — rather than letters — is cheaper, faster and more convenient for our patients.
Details
Why This Matters
- Email provides patients with timely information about their appointments and enhances our ability to deliver safe, affordable and convenient quality care and service.
Test of Change
- Tracking the number of paper envelopes mailed to patients
How to Boost Team Morale
Improved workflow and coordination help a short-staffed telemetry team reduce overtime and schedule an RN to cover them while on break, boosting staff morale.
Details
Why This Matters
- Overtime costs can put a dent in department budgets and overworked employees are at greater risk for workplace injuries.
Test of Change
- Scheduling a relief RN to cover staff members on break, reducing the frequency of missed breaks