Find a practice to try with your team
Collaboration Across Teams Reduces Interruptions
Laboratory and emergency departments teamed up to decrease work interruptions caused by non-urgent test result notifications.
Details
Why This Matters
- Workplace interruptions can add stress, increase patient errors and cause patients to feel like they’re not receiving good care.
Test of Change
- Lab staff tested the secure chat messaging in Kaiser Permanente’s electronic health record system to notify Emergency Department nurses about non-urgent lab results instead of using their hands-free, voice-controlled wearable communication devices.
Choosing to Work Positively
Medical center operators find ways to manage the stress of answering tens of thousands of phone calls per month.
Details
Why This Matters
- Practicing mindfulness and focusing on the positive helps reduce stress at work and home.
Test of Change
- Create a gratitude jar and gratitude tree to build morale, relieve stress