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Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

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Promoting Online Care

This team increased kp.org sign-ups by involving everyone in promotion efforts and hosting enrollment fairs.

Details
Why This Matters
  • We are empowering members to manage their care with digital tools that connect them to their care team from anywhere.
Test of Change
  • Involving the entire team in the effort to register members on kp.org
Tags: Membership Growth, Service,
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Falls Church, VA Internal Medicine Clinical Operations Manager Marianne Henson, Management; Regional LMP Improvement Specialist Preena Gujral-OPEIU; and Falls Church, VA. Internal Medicine RN Isolina Pistolessi-UFCW LU 400.

Make New Members Feel Welcome

This Adult Primary Care UBT saw service scores go up after it created a "road map" on how to utilize services.

Details
Why This Matters
  • Reaching out and welcoming new members improves loyalty.
Test of Change
  • Calling new members to help set up appointments
Tags: Affordability, Membership Growth, Quality, Service, Outpatient
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