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Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

Patient Joe Rasmussen and Med-Surg Clinical Director Renee Portillo.

The Key to Great Service: Call and Response

Service scores shot up when this oncology team paired a nurse with a buddy to help with patient response.

Details
Why This Matters
  • Responding to a patient’s needs is central to their care.
Test of Change
  • Pairing with a buddy can shorten patient response times
Tags: Communication, Patient Safety, Quality, Service, Inpatient
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a hand writing on a whiteboard

Whiteboard Helps Rehab Communications

Information-sharing improved among different groups of the care giving staff.

Details
Why This Matters
  • Nurses, physical therapists, patients and family members all have the same information about the case.
Test of Change
  • Using a whiteboard in patient rooms to record physical therapy sessions
Tags: Communication, Quality, Inpatient
Learn more »