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Personalizing Care for Patients
Asking patients about their sexual orientation and gender identity is helping Addiction Medicine team members better identify and treat patients' health risks and needs.
Details
Why This Matters
- Collecting sensitive, personal information from patients can tell you a lot about their health risks and needs and help improve the quality of care for all Kaiser Permanente members.
Test of Change
- Creating a standardized process to collect information about patients’ sexual orientation, gender identity, and preferred pronouns.
Collaboration Across Teams Reduces Interruptions
Laboratory and emergency departments teamed up to decrease work interruptions caused by non-urgent test result notifications.
Details
Why This Matters
- Workplace interruptions can add stress, increase patient errors and cause patients to feel like they’re not receiving good care.
Test of Change
- Lab staff tested the secure chat messaging in Kaiser Permanente’s electronic health record system to notify Emergency Department nurses about non-urgent lab results instead of using their hands-free, voice-controlled wearable communication devices.
UBT Solves Overtime Dilemma
This inpatient nursing team decreased overtime costs by improving change-of-shift communication.
Details
Why This Matters
- Reducing overtime costs keeps Kaiser Permanente affordable for our members and leads to workflow efficiencies that enhance patient care.
Test of Change
- Standardizing change-of-shift communication