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Speaking the Same Language
Using a simple card as a reminder, this urgent care team asked for patients’ race, ethnicity, and primary language to better recognize and address members’ health needs and risks.
Details
Why This Matters
- Medical treatment is more effective when members receive care and information in their primary language.
Test of Change
- Adding a questionnaire card during the check-in process reminds team members to ask patients about their race, ethnicity, and primary language
Stress-free Service Soothes the Sleepless
A patient-centered approach to delivering supplies gets the job done.
Details
Why This Matters
- Timely delivery of equipment and supplies enhances patient satisfaction and speeds the diagnosis and treatment of common sleep disorders.
Test of Change
- Mailing sleep therapy supplies to patients, centralizing supply distribution and purchasing software to track deliveries