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Technicians Conquer Swirl of Scratches
This optical lab team reduced scratches to eyeglass lenses by 94% in the first 4 months of the year after performing a step-by-step review of its lens production process.
Details
Why This Matters
- Minimizing scratches to eyeglass lenses during the production process reduces the need to replace them. That helps save costs and improve service to members and patients.
Test of Change
- Reviewing each step of the lens preparation procedure to identify and fix the problem causing scratches to new eyeglass lenses.
Collaboration Across Teams Reduces Interruptions
Laboratory and emergency departments teamed up to decrease work interruptions caused by non-urgent test result notifications.
Details
Why This Matters
- Workplace interruptions can add stress, increase patient errors and cause patients to feel like they’re not receiving good care.
Test of Change
- Lab staff tested the secure chat messaging in Kaiser Permanente’s electronic health record system to notify Emergency Department nurses about non-urgent lab results instead of using their hands-free, voice-controlled wearable communication devices.
Provide Care With Secondary Tubing
By using secondary tubing , which can be just as safe as primary tubing for many IV uses, this team saved a bunch of money.
Details
Why This Matters
- When not medically necessary, primary tubing is wasteful.
Test of Change
- Switching from primary tubing to secondary tubing, whenever appropriate