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Better Attendance Brings Big Rewards
Last-minute sick calls dropped by 40% after team members learned about the negative impact of such calls and explored time-off options.
Details
Why This Matters
- Decreasing last-minute sick calls protects staff members from stress and burnout that affect morale and performance.
Test of Change
- Educating the entire team on the impact of last-minute sick calls and rewarding them for perfect attendance.
Costco and Goldilocks Inspire Savings
This outpatient pharmacy team saved more than $1 million in five months by increasing bulk purchasing and ordering just the right amount—no more, no less—of high-cost medications for members.
Details
Why This Matters
- By ordering the right amount of drugs, the pharmacy saved money and helped keep KP affordable for our members.
Test of Change
- Working with pharmacists to better manage the ordering of specialty drugs