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Physicians Combat Pandemic-Related Stress
A multipronged, results-oriented campaign centered around joy in work increased physician involvement in unit-based teams.
- When at risk for burnout, physicians can deepen job satisfaction by engaging in performance improvement with their teams, all while contributing their unique perspective to workplace issues.
- Showcasing small successes on one unit-based team encourages physician involvement in performance improvement efforts
Emails Lick Stamps and Envelopes
Sending emails — rather than letters — is cheaper, faster and more convenient for our patients.
- Email provides patients with timely information about their appointments and enhances our ability to deliver safe, affordable and convenient quality care and service.
- Tracking the number of paper envelopes mailed to patients
Fresh Perspective Spurs Workflow Innovation
Listening to the "voice of the customer" is the key to getting results.
- Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
- Shadowing hospital nurses to better understand their wants and needs.
A Recipe for Speaking Up
A Food and Nutrition Services team boosts its People Pulse speak-up scores by creating an environment where workers feel free to voice their opinions and ideas — and can expect action to be taken on their input.
- When employees feel free to share ideas and concerns, it creates open communication that leads to better care, quality and service.
- Rewarding and recognizing employees for ideas and actions that contribute to the team’s work.
How to Boost Team Morale
Improved workflow and coordination help a short-staffed telemetry team reduce overtime and schedule an RN to cover them while on break, boosting staff morale.
- Overtime costs can put a dent in department budgets and overworked employees are at greater risk for workplace injuries.
- Scheduling a relief RN to cover staff members on break, reducing the frequency of missed breaks
Costco and Goldilocks Inspire Savings
This outpatient pharmacy team saved more than $1 million in five months by increasing bulk purchasing and ordering just the right amount—no more, no less—of high-cost medications for members.
- By ordering the right amount of drugs, the pharmacy saved money and helped keep KP affordable for our members.
- Working with pharmacists to better manage the ordering of specialty drugs