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Physicians Combat Pandemic-Related Stress
A multipronged, results-oriented campaign centered around joy in work increased physician involvement in unit-based teams.
Details
Why This Matters
- When at risk for burnout, physicians can deepen job satisfaction by engaging in performance improvement with their teams, all while contributing their unique perspective to workplace issues.
Test of Change
- Showcasing small successes on one unit-based team encourages physician involvement in performance improvement efforts
Emails Lick Stamps and Envelopes
Sending emails — rather than letters — is cheaper, faster and more convenient for our patients.
Details
Why This Matters
- Email provides patients with timely information about their appointments and enhances our ability to deliver safe, affordable and convenient quality care and service.
Test of Change
- Tracking the number of paper envelopes mailed to patients
Fresh Perspective Spurs Workflow Innovation
Listening to the "voice of the customer" is the key to getting results.
Details
Why This Matters
- Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
Test of Change
- Shadowing hospital nurses to better understand their wants and needs.
A Recipe for Speaking Up
A Food and Nutrition Services team boosts its People Pulse speak-up scores by creating an environment where workers feel free to voice their opinions and ideas — and can expect action to be taken on their input.
Details
Why This Matters
- When employees feel free to share ideas and concerns, it creates open communication that leads to better care, quality and service.
Test of Change
- Rewarding and recognizing employees for ideas and actions that contribute to the team’s work.
How to Boost Team Morale
Improved workflow and coordination help a short-staffed telemetry team reduce overtime and schedule an RN to cover them while on break, boosting staff morale.
Details
Why This Matters
- Overtime costs can put a dent in department budgets and overworked employees are at greater risk for workplace injuries.
Test of Change
- Scheduling a relief RN to cover staff members on break, reducing the frequency of missed breaks