Format:
PDF and Word document
Size:
8.5" x 11"
Intended audience:
Level 2 and higher unit-based teams
Best used:
These step-by-step instructions and template will help your team use a fishbone diagram to tease out the root causes for problems in a system.
Note: Download the PDF version to print out and use in meetings. Use the Word template if you'd like to fill the tool out on the computer.
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Format:
PDF (color and black and white) and DOC
Size:
Two pages, 8.5" x 11"
Intended audience:
Level 2 unit-based teams and higher
Best used:
Use these waste- and clutter-reducing tips to spark discussion in team meetings.
Note:
Download the PDF version to print out and use in meetings. Use the Word template if you'd like to fill the tool out on the computer.
Format:
Word document
Size:
8.5" x 11"
Intended audience:
Frontline teams
Best used:
Use this form as is or adapt it for your department's needs so team members may use it to report when something isn't right—helping to create a speak-up culture.
You may be interested in reading Safe to Speak Up?
Format:
PDF
Size:
8.5” x 11”
Intended audience:
UBT members, co-leads and consultants
Best used:
Post on bulletin boards, in break rooms and other staff areas to help your UBT track its projects and progress.
Format:
Word document (color and black and white)
Size:
One 8.5" x 11" page
Intended audience:
UBT co-leads and sponsors
Best used:
Customize this certificate to reward and recognize individuals and teams who've improved performance. Celebrating and recognizing achievement builds morale and inspires your team.
Format:
Word document
Size:
8.5" x 11"
Intended audience:
UBT members
Best used:
Use this tool when completing a PDSA cycle so you will have a record of what you did, the information you studied and what you will use from your tests of change.
Format:
PDF
Size:
One page, 8.5" x 11"
Intended audience:
Nurses and other Kaiser Permanente caregivers
Best used:
To educate team members about the process of change and how to help patients through that transition.
Format:
PDF
Size:
8" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
Share this checklist with your team to inspire greater awareness and understanding of the stages in the change process.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
UBT sponsors, co-leads and consultants
Best used:
Embrace your role in transforming KP and your UBT to higher performance.
Format:
PDF
Size:
8.5" x 11"
Intended Audience:
Frontline managers, UBT sponsors and UBT co-leads
Best Used:
This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.
