Format:
PDF (color and black and white)
Size:
8.5” x 11” (two-sided)
Intended audience:
Level 2 and higher unit-based teams
Best used: Download and share this introduction to performance improvement with team members as a guide to the common types of wasted resources that diminish care and service.
Use with:
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team co-leads and sponsors, UBT consultants
Best used:
Use this list of questions to generate discussion in your team before starting a test of change; these thought-provoking questions are from the British National Health Service’s Institute for Innovation and Improvement.
Format:
Word document
Size:
8.5" x 11"
Intended audience:
Frontline teams
Best used:
Use this form as is or adapt it for your department's needs so team members may use it to report when something isn't right—helping to create a speak-up culture.
You may be interested in reading Safe to Speak Up?
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline employees and teams
Best used:
This one-page tipsheet with seven short talking points describes KP's advantages as a health plan. Use to understand how Kaiser Permanente is different and better than other health plans, and to encourge non-members to consider joining KP.
Format:
Word document
Size:
8.5" x 11"
Intended audience:
Support staff including consultants, advisors, co-leads, and sponsors
Best used:
Developmental support is a key element in the successful implementation of transitioning UBTs. Support teams must be aware of the three behavioral "levers" they can pull to effectively help a team: expressing (what you say), modeling (what you do), and reinforcing (how you back it up). Use this form when beginning to work with a support consultant or advisor.
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Unit-based teams and UBT sponsors
Best used:
Set your team up with these 10 tips and point them down the road to success.
Format:
Excel spreadsheet (can be filled in online)
Size:
8.5" x 11"
Intended audience:
UBT members, co-leads, managers, sponsors
Best used:
Use this spreadsheet to find your team's attendance weeknesses and then set and test improvement goal(s).
Format:
PDF and Word DOC
Size:
8.5" x 11"
Intended audience:
Sponsors
Best used:
These topic and discussion points for meeting basics can smooth the way for sponsors to build a relationship with their team members; includes a look at meeting basics, metrics, SMART goals, tools, training and performance improvement.
Format:
PowerPoint slide
Size:
8.5" x 11"
Intended audience:
UBT consultants, UBT co-leads and members
Best used:
This simple matrix helps teams set performance improvement goals for the year. Use as a working document in unit-based team meetings or training sessions.
Format:
PDF
Size:
4 pages, 8.5” x 11”
Intended audience:
UBT consultants, public affairs staff, regional and facility-level LMP staff, and others involved in planning a UBT fair
Best used:
Download and review this detailed guide as the first step in planning a UBT fair at your region or facility. Topics include assembling your committee, setting the date and location that will attract the most people to your event, mobilizing teams and presenters, and ensuring your fair goes off without a hitch. Includes space to write in due dates and names of staff assigned to each task.
For more tools, please visit the How-To Guide: UBT Fair in a Box.
