TOOLS
Research on How UBTs Deliver on Service
Format:
PowerPoint slide
Size:
8.5" x 11"
Intended audience:
Unit-based team sponsors and co-leads, and KP managers
Best used:
This summary of KP research shows that high-performing teams are improving HCAHPS scores while reducing workplace injuries and sick days. Use in meetings or discussions to benchmark team results against high-performing UBTs across Kaiser Permanente.
