Format:
PPT
Size:
1 Slide
Intended audience:
LMP staff, UBT consultants, improvement advisers
Best used:
This PowerPoint slide highlights a pharmacy that reduced waste and improved service. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
Gain inspiration from this Northern California team that improved communication and its ability to diagnose malnutrition.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster with the KP Service Credo, showing the patient/member at the center being cared for by a team of KP workers, reminds us that when we provide superior service, we make lives better. Post on bulletin boards, in break rooms and other staff areas.
Format:
PDF (color or black and white)
Size:
7.25" x 7.25" (prints out on 8.5" x 11")
Intended audience:
Anyone with a sense of humor
Best used:
Download and post this humorous look at providing superior service on bulletin boards and in your cubicle, and attach it to emails. Have fun!
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster, for bulletin boards, in break rooms and other staff areas, features an all-facility UBT that successfully encouraged more employees to get the flu shot.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
How can this poster help you and your team find fun ways to boost morale?
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster, for use on bulletin boards in break rooms and other staff areas, highlights an EVS team that uses webinars to spread successful practices.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team co-leads and members
Best used:
Hang this sheet sharing tips to increase copayment collection, generate revenue and increase KP affordability on bulletin boards and use it to start a team meeting discussion.
Related story: How Anaheim Admitting Team Increased Copay Collection
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
UBT members, co-leads and consultants
Best used:
Posted on bulletin boards, in break rooms and other staff areas, this poster highlights a transport team that improved turnaround times.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team co-leads and members
Best used:
Use this tipsheet as a starting point for team discussions and brainstorming ways to cut wait times and increase patient satisfaction. Post on bulletin boards and discuss in team meetings.
