Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
UBT members, co-leads and consultants
Best used:
Post on bulletin boards, in break rooms and other staff areas to demonstrate how reminder calls can reduce patient no-shows.
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
UBT members, co-leads and consultants
Best used:
This poster describes how the Fresno Health Information Management UBT used directional signs and restaurant pagers to improve customer service. Post on bulletin boards, in break rooms and other staff areas.
Format:
PDF
Size:
Five pages, 8.5" x 11"
Intended audience:
Frontline teams, managers, senior leaders and physicians, and health care leaders and policy makers
Best used:
Share this Cornell study with teams, colleagues and all parties interested in new approaches to health care delivery and workplace effectiveness—and in learning about the benefits of labor-management partnerships.
Format:
PDF (color or black and white)
Size:
7.25" x 7.25" (prints out on 8.5" x 11")
Intended audience:
Anyone with a sense of humor
Best used:
Download and post the cartoon on bulletin boards, in your cubicle and attach it to emails to remind team members that numbers—like words—tell stories.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
UBT consultants and co-leads
Best used:
Follow these step-by-step instructions to make a run chart from your UBT's data, creating a visual display that shows how your team's tests of change are working.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
Share the story of this lab team that saved thousands by reducing the use of the butterfly needle on bulletin boards, in break rooms and in other staff areas.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster, for use on bulletin boards, in break rooms and other staff areas, spotlights a team that cut wait times in half by nipping the need for repeat studies.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline teams
Best used:
Review these simple techniques based on the AIDET model in team meetings and training to learn how to provide quality service from the start.
Format:
PDF
Size:
8.5" X 11"
Intended audience:
Frontline teams
Best used:
Share these simple techniques based on the A-HEART model with your team members to learn how to restore member or patient relationships if service breaks down.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This team's experience can inspire your team to greater performance with medical records entry.
