Find a practice to try with your team
Blitz Bulldozes Backlogged Claims
The team saw a 50 percent increase in sessions processed when members focused their efforts as a team on a particular work queue.
Details
Why This Matters
- Delays in moving claims through the process impacts members, staff and KP’s bottom line.
Test of Change
- Team members work together on the same queue until the backlog decreases, instead of everyone working in individual queues
Driving for More Efficient Routes
Morale among courier drivers improved when they started collaborating effectively to come up with more efficient routes.
Details
Why This Matters
- Teams members need to communicate well with each other in order to solve problems, improve performance and have a great workplace.
Test of Change
- Diversify communication methods