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Creative Thinking Speeds Up Lab
After it rejiggered its workflows, this lab team cut wait times dramatically.
Details
Why This Matters
- Patients waiting an hour at the lab is unacceptable.
Test of Change
- Shifting schedules to accommodate more patients
One on One Improves Scores
Service scores soared after this lab team began a "one-on-one" style of service with technicians handling patients from check-in to blood draw.
Details
Why This Matters
- Giving patients more personal care improves service.
Test of Change
- Having lab technicians stay with patient from check in to blood draw
New Needles Bruise Less, Please Patients
Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.
Details
Why This Matters
- A gentle touch shows patients we care and reduces their anxiety.
Test of Change
- Switching to a different needle provider
This Test Saves Lives
The internal medicine unit emphasized the value of taking the colorectal screening test, and identified at-risk patients whenever they come into the office.
Details
Why This Matters
- Ensuring the patients take the test and return it is critical to early screening.
Test of Change
- Labeling the test as life-saving can increase patient compliance