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A Recipe for Speaking Up
A Food and Nutrition Services team boosts its People Pulse speak-up scores by creating an environment where workers feel free to voice their opinions and ideas — and can expect action to be taken on their input.
Details
Why This Matters
- When employees feel free to share ideas and concerns, it creates open communication that leads to better care, quality and service.
Test of Change
- Rewarding and recognizing employees for ideas and actions that contribute to the team’s work.
Paying a Fair Share for Orthotic Supplies
The team began to properly charge members for orthotic supplies and increased revenue.
Details
Why This Matters
- Increased revenue helps us continue to provide high-quality care to our members.
Test of Change
- Identifying loss of revenue and creating new plan
Taking a Closer Look
A Vision Essentials Optical Center team figured out ways to reduce the prescription glasses redo rate.
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Why This Matters
- Reducing the redo rate for prescription glasses benefits employees and patients in terms of money and time.
Test of Change
- Coaching employees on new HealthConnect protocols and collaborating with other teams
Let’s Talk About Copayments
Copay collection went up after this Admitting team learned about resources available to member who have trouble paying their bills.
Details
Why This Matters
- Patient copayments are one of several sources of revenue that affect Kaiser Permanente's bottom line and enable us to provide high-quality health care and pay workers’ wages.
Test of Change
- Educating and training staff about financial help available to members
Giving Bad Joints the Boot
Instead of patients staying in the hospital two or three days, about 64 percent were discharged within a day of surgery.
Details
Why This Matters
- The best place to recover from joint replacement surgery is at home.
Test of Change
- Nurses make post-discharge calls to patients and discuss at team huddles