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Calls Resonate for Ultrasounds
Patients did a better job of showing up for appointments when members of this Radiology team simply called to remind them.
Details
Why This Matters
- No-shows adversely affect care and the entire lab.
Test of Change
- Dividing reminder calls among several staffers
Dressing Room Cuts Wait Times
Wait times for patients plummeted when this radiology made a small change with a big impact.
Details
Why This Matters
- Long waits frustrate patients and reduce access to care.
Test of Change
- Converting closet into a dressing room
Work Together to Process Tests
By coordinating with other departments, like emergency and transportation, the diagnostic imagining department could better serve patients at a brisk and efficient pace.
Details
Why This Matters
- More timely results help patients get timely care.
Test of Change
- Communicating with nurses and staff before a patient is moved for a test
Share Your Schedules
Center shared scheduling data with other departments, respected their processes, and got everyone on the same page.
Details
Why This Matters
- Coordinating schedules prevents patients from getting turned away.
Test of Change
- Sharing scheduling data between departments improves patient care
This Test Saves Lives
The internal medicine unit emphasized the value of taking the colorectal screening test, and identified at-risk patients whenever they come into the office.
Details
Why This Matters
- Ensuring the patients take the test and return it is critical to early screening.
Test of Change
- Labeling the test as life-saving can increase patient compliance