Find a practice to try with your team
Raise Awareness to Reduce Costs
This Behavioral Health team improved care and saved $1 million by educating patients about Emergency Department use.
Details
Why This Matters
- By educating members about their care options, we reduce our reliance on expensive outside providers and improve service and access, ensuring that patients receive the right care at the right time.
Test of Change
- Team members analyzed claims data for the 20 patients who had the highest number of Emergency Department visits
Spread the Love and Loyalty
After making outreach calls to new members before their first appointments, this team saw their service scores soar.
Details
Why This Matters
- A welcoming environment builds loyalty in KP.
Test of Change
- Teaching everyone the importance of welcoming new members
New Printers Reduce Jams
Once they tracked and documented wasted paper, toner and IT time, members of this patient registration team made the case for new printers and saved a ton of money.
Details
Why This Matters
- Better printers save money and speed patients through the clinic.
Test of Change
- Tracking waste and printer ineffiencies
Steering Away from Outsourcing
Couriers saved more than $145,000 in five months after they reconfigured routes, purchased better software to track pickups and deliveries and equipped drivers with smartphones.
Details
Why This Matters
- Reducing our reliance on outside couriers and investing in technology improves affordability and timely pick-up and delivery of packages .
Test of Change
- Changing routes and bringing contracted routes in house