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Personalizing Care for Patients
Asking patients about their sexual orientation and gender identity is helping Addiction Medicine team members better identify and treat patients' health risks and needs.
Details
Why This Matters
- Collecting sensitive, personal information from patients can tell you a lot about their health risks and needs and help improve the quality of care for all Kaiser Permanente members.
Test of Change
- Creating a standardized process to collect information about patients’ sexual orientation, gender identity, and preferred pronouns.
Collaboration Across Teams Reduces Interruptions
Laboratory and emergency departments teamed up to decrease work interruptions caused by non-urgent test result notifications.
Details
Why This Matters
- Workplace interruptions can add stress, increase patient errors and cause patients to feel like they’re not receiving good care.
Test of Change
- Lab staff tested the secure chat messaging in Kaiser Permanente’s electronic health record system to notify Emergency Department nurses about non-urgent lab results instead of using their hands-free, voice-controlled wearable communication devices.
Driving for More Efficient Routes
Morale among courier drivers improved when they started collaborating effectively to come up with more efficient routes.
Details
Why This Matters
- Teams members need to communicate well with each other in order to solve problems, improve performance and have a great workplace.
Test of Change
- Diversify communication methods
Speak Up, Change a Life
Epilepsy patients benefit from better technology after a doctor and tech team up to advocate for it.
Details
Why This Matters
- New testing technology meant better care and less stress for epilepsy patients, all while KP saves money and time.
Test of Change
- Physician and union worker team up to advocate for advanced technology