Intended audience: Unit-based team sponsors and co-leads, and KP managers
Best used: This summary of KP research shows that high-performing teams are improving HCAHPS scores while reducing workplace injuries and sick days. Use in meetings or discussions to benchmark team results against high-performing UBTs across Kaiser Permanente.
ppt_UBTs and service scores
A PowerPoint slide showing high-performing UBTs are getting higher patient satisfaction scores while reducing injuries and absenteeism.
