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Speaking the Same Language
Using a simple card as a reminder, this urgent care team asked for patients’ race, ethnicity, and primary language to better recognize and address members’ health needs and risks.
Details
Why This Matters
- Medical treatment is more effective when members receive care and information in their primary language.
Test of Change
- Adding a questionnaire card during the check-in process reminds team members to ask patients about their race, ethnicity, and primary language
Fresh Perspective Spurs Workflow Innovation
Listening to the "voice of the customer" is the key to getting results.
Details
Why This Matters
- Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
Test of Change
- Shadowing hospital nurses to better understand their wants and needs.
Kid Food: Serve It
Pediatrics team suggested kid-friendly food like peanut butter and jelly sandwiches, and created restaurant style menus with imagery of zoo animals.
Details
Why This Matters
- Kids need to eat, and wasted food is wasting money.
Test of Change
- Offering kid-friendly food items
Giving Patients a Voice
Improvements suggested by a parent advisory council ease the stress of new moms and dads whose babies are in the NICU.
Details
Why This Matters
- Unit-based teams make innovations that have a big impact when they include patients in their improvement efforts.
Test of Change
- Members of this NICU host a bimonthly parent advisory council and include moms and dads members in the department’s tests of change