TOOLS
Format:
PPT
Size:
19 slides
Intended audience:
Unit-based teams with Coalition-represented workers
Best used:
Use this slideshow, packed with tips and tools, to understand Coalition PSP goals and metrics for plan years, 2024 to 2027.
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Synonyms
In-patient service
Visit to Nursing Unit Yields Workflow Solution
- Taking “voice of the customer” training, which advocates direct input from clients to improve a process or service
- Shadowing nurses to better understand their perspective and identify the root causes of complaints about late or missing medication
- Starting the morning shift 30 minutes earlier to ensure timely delivery of medications
What can your team do to listen to the voice of your customers? Especially if those customers are fellow employees in a different department?
Kid Food: Don't Fight It, Serve It
scarrpm
Thu, 12/29/2016 - 10:07
- Following the successful practice of another team that solved the same problem
- Offering kid-friendly food like peanut butter and jelly sandwiches
- Creating restaurant style menus with imagery of zoo animals
What can your team do to listen to the voice of the patient? And how could your team learn from other teams that have tackled challenges similar to yours?
New Printers + No Jams = Happy Patients
- Creating a "tick sheet" for staff to note how much paper and toner is wasted
- Figuring how often IT is called and how many patients are affected
- Getting authorization for newer and more efficient printers
What can your team do to build a business case for better equipment? What else could your team do to reduce wasted time and effort?
Coordinate Orders to Save Lives
- Educating about the proper use of VTE orders for post-operative patients
- Coordinating with pharmacists and other teams to ensure orders are followed
- Outlining how the Joint Commission's SCIP guidelines can help improve compliance
What can your team do to work with other teams to improve outcomes for patients?
Cut Turnaround Times for Patient Transport
- Keeping gurneys and equipment where they are needed, and having staff speak with patients during transport
- Cleaning and making the gurneys with sheets and blankets before they are needed
- Designating a staff member to ensure equipment is placed where needed
What can your team do to make the best use of your "down time"?
Don't Forget to Wash Your Hands
- Hanging posters of cute kids as hand-washing reminders
- Installing sanitizer dispensers in and outside of patient rooms
- Making eye contact and talking with patients while washing hands
What can your team do motivate peers to hold each other accountable?
Telemetry Monitoring Is Critical to Good Care
- Identifying the number of patients off telemetry monitoring for longer than 3 minutes and why
- Huddling to discuss the severity and consequences of the problem
- Creating reminders to check monitors, and make it part of the routine
What can your team do hardwire improvements you make into your workflow?
Speak Up to Curb Patient Malnutrition
scarrpm
Fri, 12/16/2016 - 10:39
- Using key phrases in malnutrition assessment to catch the attention of physicians
- Bolding their recommendations in notes to doctors
- Speaking directly to physicians about potentially malnourished patients
What can your team do to improve cooperation between physicians and other members of the care team?
A Patient’s Call Deserves a Response—Always
- Pairing a nurse with a buddy to help with patient response
- Designating backups to the buddies
- Communicating with the appropriate nurse the patient’s needs
What can your team do to allocate staff time and attention effectively and strategically?