What can your team do to welcome new members to KP?
What can your team do to encourage patients and members to sign up on kp.org?
What can your team do to welcome new members? And what could your team do to leverage its members' unique strengths and knowledge?
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline workers, managers and physicians
Best used:
Use this Hank Lib, which features a few sentences about helping KP grow, to break up a team meeting with some fun.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline workers, managers and physicians
Best used:
Use this word match as a way to break up a meeting with some fun while having employees think about the growth of KP.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline workers and managers
Best used:
This crossword tests your knowlege about new members—and can provide some variety and fun at a team meeting.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline employees and teams
Best used:
This one-page tipsheet with seven short talking points describes KP's advantages as a health plan. Use to understand how Kaiser Permanente is different and better than other health plans, and to encourge non-members to consider joining KP.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster features a Mid-Atlantic States team that has found a way to help new members transition smoothly to KP. Post on bulletin boards in break rooms and other staff areas.
Format:
DOC
Size:
1 page, 2 sides, 8.5" x 11"
Intended audience:
Frontline teams seeing new members in KP clinics
Best used:
This New Member Map, based on a tool developed by a team in KP's Mid-Atlantic States Region, helps new members find their way through the KP system. It can be adapted as necessary to meet the needs of patients and members in other regions. Use as a handout or template to help new members easily access KP services.
