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A Patient’s Call Deserves a Response—Always
  • Pairing a nurse with a buddy to help with patient response
  • Designating backups to the buddies
  • Communicating with the appropriate nurse the patient’s needs

What can your team do to allocate staff time and attention effectively and strategically? 

 

scarrpm Tue, 12/13/2016 - 17:01

Limber Up to Cut Down Injuries

  • Creating a daily stretching routine, and discussing work safety on a regular basis
  • Discussing proper lifting and pushing techniques, and also the proper use of equipment
  • Posting safe-driving and other safety awareness tips, and highlighting the number of injury-free days

What can your team do to reduce injuries and keep one another safe on the job? 

Young Patients Need to Refill Their Asthma Meds
  • Identifying asthmatic patients, who haven’t processed refills
  • Contacting in groups of five each week until every patient has been reached
  • Communicating the benefits of inhaled corticosteroids

What can your team do to proactively reach out to patients to help them manage their chronic conditions? 

 

scarrpm Tue, 12/13/2016 - 13:37

Working Together for Timely Test Results

  • Coordinating with other departments, like emergency and transportation
  • Spreading out requests in regular 15-minute intervals
  • Meeting regularly to make adjustments

 What can your team do to work with other departments to improve patients' experiences? 

 

Too Many Sick Days? Use Carrots, Not Sticks

  • Creating a rewards and recognition program for perfect attendance
  • Educating and coaching staff about attendance, improving communication and rebuilding trust
  • Creating flexible schedules, approving last-minute vacation requests and working to raise morale

What can your team do to reward and recognize one another? 

 

Blue Wrap Bins Save Money

  • Setting up designated bins in operating rooms for blue wrap recycling
  • Educating staff about the dos and don’ts of the bins, such as no infectious or solid waste
  • Coordinating with a local charity such as Goodwill to help with processing

What can your team do to "go green"? What else could your team do to reduce waste?

Asthma: Look for It, Don’t Wait for It
  • Identifying persistent asthmatics, instead of waiting to follow up on ER visits
  • Discussing with patients and parents how to avoid flare-ups
  • Educating about the proper use of their medication to control the disease

 What can your team do to harness KP's unique tools to enhance preventive care? And  what can your team do to help patients better understand their care? 

scarrpm Mon, 12/12/2016 - 16:49

Alternatives to Calling in Sick

  • Highlighting options for taking days off, such as life balance days, vacation time and the Family and Medical Leave Act
  • Encouraging a Thrive culture and extending lunch hours to allow for walks and fresh air
  • Hosting monthly wellness potlucks to bond and build team unity

What can your team do to ensure employees know about the benefits and policies that affect them? 

If the Phone Rings, You Answer
  • Correcting wrong numbers in the Patient Member Handbook
  • Handling calls directly instead of routing to call center, adding voice mail and returning messages hourly
  • Wearing wireless headsets to take calls remotely

What can your team do to look at its work through the eyes of the patient? 

scarrpm Mon, 12/12/2016 - 15:21
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