• Instituting a regular nap time, testing both 1-3 p.m. and 2-4 p.m. slots
• Communicating to staff and families about nap time, to be quiet and posting alerts
• Coordinating with other departments to see if adjustments to time period are needed

What can your team do to try out different potiential solutions without being afraid of failure? 

• Standardizing pain medication schedules, and include follow-up calls after discharge
• Reassessing patient and communicating with her when next med is scheduled
• Reinforcing the idea that “every patient is my patient” and have "no-pass" policy

What can your team do to to put the patient at the center? 

• Posting laminated cards at med stations of commonly used drugs and where these are regulary stored
• Delivering drugs 15 minutes prior to adminstration to allow time to be prepared
• Color-coding bins of new meds to distinguish from a patient’s discontinued meds

What can your team do to plan ahead and prepare in advance to anticipate patient needs?

• Including Mrs. Dash seasoning packets with meals
• Writing scripts for personnel to educate patients
• Getting informed on all diet options

What can your team do to look at a hospital stay through the eyes of a patient? 

• Collaborating on “hand-off” messages between Physical Therapy and nursing staff
• Writing specific messages about daily therapy sessions on a board in the patient’s room
• Standardizing information placed on the boards

What can your team do to encourage better communication between team members?

• Creating a wait list for patients who need to schedule surgeries
• Assigning a full-time employee to manage the wait list
• Using openings in the schedule to squeeze in emergency patients

What can your team do to improve patient satisfaction and efficiencies in your department? What else could your team do to relieve scheduling backlogs?

• Creating a script to educate parents about the type and severity of pain their newborns might experience
• Articulating clearly what steps health care providers would take to manage babies’ pain
• Educating parents about pain management at admission to NICU instead of waiting until the issue arose

What can your team do to be proactive in keeping patients and their families informed during stressful times?

• Creating more space for storing breast milk
• Forming a parent support group
• Installing video cameras so families could see their babies from home 

What can your team do to include the voice of the patient in your improvement work?