Technicians Turned Detectives Conquer Swirl of Scratches
- Expanding training of technicians to ensure everyone follows procedure
- Looking closely to detect problems in preparing eyeglass lenses
- Increasing maintenance of machine parts
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Speaking the Same Language Improves Care and Understanding
Laureen Lazarovici
Mon, 05/15/2023 - 17:31
- Asking members about their race, ethnicity, and preferred language helps caregivers identify and address health risks and provide culturally competent care
- Using a prompt card at the start to remind team members to ask patients for their demographic information
- Holding friendly competitions to keep team members engaged
Ask about Sexual Orientation, Gender Identity to Improve Care
- Adding questions about sexual orientation, gender identity, and preferred pronouns to the intake form for new patients
- Asking patients about their backgrounds to better understand their unique health risks and challenges
- Spreading the practice to Northwest teams specializing in mental health and addiction medicine
Improved Attendance Reduces Burnout, Brings Other Rewards
- Educating staff about the operational challenges caused by last-minute sick calls and encouraging them to schedule time off in advance to minimize staffing disruptions
Collaboration Decreases Wait Times for Spinal Care
- Having more team members work up to scope and administer evaluations
- Scheduling appointments with members to complete the evaluations instead of making random, unscheduled calls
UBTs Help Physicians Combat Stress
- Earning support from top physician leaders by showcasing solid UBT wins
- Creating a suite of materials and training to help physicians understand unit-based teams and their unique roles and contributions to them
- Including information about UBTs and their role in creating an efficient practice in orientation for new doctors
When Teams Come Together, Good Things Happen
Laureen Lazarovici
Thu, 04/07/2022 - 13:41
- Using secure chat instead of phone calls or a voice-controlled, wearable communication device to notify nurses about non-urgent lab results
- Welcoming Emergency Department staff to the lab to meet colleagues, see processes and explain testing systems to help foster relationships and a better understanding of the work
Team Discovers Key Savings Through Prescription Transfers
Laureen Lazarovici
Tue, 01/25/2022 - 14:00
- Identifying high-cost medications filled outside of KP pharmacies
- Developing scripting
- Reaching out to Kaiser Permanente members
Empowering Patients to Choose End-of-Life Care
Laureen Lazarovici
Tue, 06/08/2021 - 12:48
- Training staff and physicians about advance directives
- Developing a “smart set,” a standardized phrase, to track advance directives in Kaiser Permanente HealthConnect
- Creating a process for medical assistants to verify, update and offer information about advance directives to radiation cancer patients
Flower Power Reduces Injuries in Exam Rooms
Laureen Lazarovici
Mon, 07/20/2020 - 15:47
- Educating providers and staff about the safest place for rolling chairs in exam rooms
- Collaborating with Environmental Services staff to ensure chairs are returned to the right spot after cleaning exam rooms
- Sharing the best practice with other teams
What can your team do to use visual cues in ways that might improve safety or improve performance?